Do I need to choose an exact pickup time at Haneda Airport?⌄
No. Your 90-minute free waiting period starts when your flight actually lands. Simply provide your flight number and scheduled arrival time when booking. Message your driver when you have collected your luggage and are heading to the meeting point, or once you arrive there.
Where will I meet my driver at Haneda Airport?⌄
We will send you photos or a meeting-point guide for your arrival terminal in advance. After collecting your luggage, contact your driver via WhatsApp or your agreed contact method. Vehicles cannot remain at the meeting point for long, so your driver may wait nearby and usually arrive within approximately 3–5 minutes after your message.
What if immigration or baggage claim takes longer than expected?⌄
We provide 90 minutes of free waiting from your flight's actual landing time. No additional waiting fee applies within that period. If you expect to take longer, please let your driver know as early as possible. The additional waiting fee is shown in the transfer information above.
What happens if my flight is delayed?⌄
We check your flight status using the flight number provided at booking and adjust the pickup to your actual arrival. Your 90-minute free waiting period starts from the actual landing time, not the original scheduled arrival time. Please contact us if your flight number changes or you become aware of a significant delay.
Which vehicle should I choose for my group and luggage?⌄
Toyota Alphard / Vellfire is recommended for approximately 1–5 passengers, with up to around 5 standard suitcases. Toyota HiAce accommodates up to 9 passengers, with up to around 10 standard suitcases. These are separate capacity guidelines: the maximum passenger count and maximum luggage count may not be possible at the same time. Please share the dimensions and quantities of large items such as strollers, bicycle boxes, golf bags or ski equipment before booking.
Can I request a child seat?⌄
Yes. Child seats are available by advance reservation for JPY 1,000 each, including tax. Please tell us your child's age and weight, and how many seats you need.
Are highway tolls, parking fees and taxes included?⌄
Yes. Your quoted transfer fare includes highway tolls, parking fees and consumption tax. Any applicable late-night surcharge, name-board service, child seats or additional waiting fees will be explained before booking. We accept cash, bank transfer and PayPay. Credit card payments are generally unavailable.
Are late-night, early-morning and same-day transfers available?⌄
Our pre-booked transfer service operates 24 hours a day. A surcharge of JPY 1,500 per vehicle applies to transfers between 10:00 PM and 5:00 AM. Same-day bookings depend on vehicle availability, and immediate dispatch cannot be guaranteed.
Can my driver meet me in the arrivals hall with a name board?⌄
Yes. Name-board pickup is available for an additional JPY 1,000. Your driver will meet you in the arrivals hall holding a board with your name and escort you to the vehicle. For standard pickup, we provide meeting-point instructions in advance.
What is your cancellation policy?⌄
7 or more days before the transfer: Free cancellation.
3–6 days before: 30% of the booking amount.
1–2 days before: 50% of the booking amount.
On the transfer date: 100% of the booking amount.
